TSA tries soothing
screening process
(Continued)
This is the first
significant change to the checkpoint since the 1970s," TSA chief Kip
Hawley said.
The checkpoint to be tested in May at one terminal in Baltimore is based
on a simple premise: serenity adds security. Mauve lights glow softly,
soothing music hums, and smiling employees offer quiet greetings and
assistance.
"A chaotic, noisy,
congested checkpoint is a security nightmare. Chaos gives camouflage,"
Hawley said. "A chaotic environment puts subtle pressure on (screeners)
to rush the job."
Hawley has sought to "calm the passenger" as he has focused the TSA on
intercepting terrorists before they get to checkpoints, where they could
slip plastic explosives past X-ray machines. About 1,200 screeners at 70
large airports specialize in passenger observation and pick out people
who appear suspicious for closer questioning or pat-downs.
That task is easier if passengers are relaxed. "Calm allows things to
stand out more," Hawley said. "It creates a better environment to
observe hostile intent."
TSA planners have been tinkering for months in a warehouse at Ronald
Reagan Washington National Airport, testing music, lighting and
displays. "You can actually influence some behavior subliminally through
color," said Catherine Lillie, head of the checkpoint-testing team.
The TSA test in Baltimore will refine the strategies, which could be
exported to other airports.
The test will include a machine that uses harmless radio waves to scan
passengers under their clothes for hidden weapons. Passengers will be
selected randomly for the scanning after they go through a metal
detector. Screeners will view images of passengers' bodies in a remote
room and delete them.
Charles Chambers, head of security for the Airports Council
International, said the new checkpoint could speed security lines and
reduce crowds that may invite a terrorist strike.
"Some airports do have concerns about large groups of people," Chambers
said. "Anything you can do to disperse people quicker is a good thing."
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