Currently, Northwest only allows wholly unused domestic nonrefundable tickets to be exchanged for any Northwest or KLM nonrefundable ticket. Northwest does allow the value of a wholly unused international nonrefundable ticket to be exchanged for any Northwest or KLM refundable or nonrefundable ticket.

The new policy would allow a wholly unused domestic ticket issued with a nonrefundable fare to be applied toward the purchase of another Northwest or KLM domestic or international fare of higher, equal or lower value. The nonrefundable value of the original ticket remains nonrefundable for any subsequent ticket exchange.

For example, if a customer has a wholly unused nonrefundable ticket valued at $200.00 and exchanges it for a new refundable ticket valued at $600.00, the nonrefundable amount of $200.00 remains nonrefundable on the new ticket.

If the customer requests a refund on the $600.00 ticket, he/she would receive a refund to the original form of payment of $400.00 less any applicable fees and the nonrefundable amount of $200.00 would be refunded in the form of a credit voucher to be used toward the purchase of another Northwest or KLM ticket.