Top 10 Myths About Air Travel and Airports
Continued
1. You will be
compensated if your flight cancels - If it is a mechanical issue, crew
is unavailable, or some other reason where the airline is at fault,
compensation is definitely a possibility! However weather-related
issues, or other acts of god (aog) like civil disruptions mean the
airline does not owe you compensation - no hotel, meals, transportation,
etc.. And if you happen to hear force majeure (another way of saying aog)
being bandied about in conversation amongst airline personnel then it is
something beyond the airline's control.
2. If you miss your flight you
will be booked on the next one out - Not necessarily, and not
necessarily for free. It depends on why you missed your flight. Did the
public transit go on strike? Then an airline might waive a fee for going
on the next flight out. If you are connecting and your flight in was
late, an airline may have already protected you on the next flight (and
hopefully advised you when you arrived from your previous flight). But
if you just showed up late at the airport, the airline is in no way
obligated to put you on the next flight, or any flight without charging
you a fee. Sometimes you may luck out and go fee-free but it is not
guaranteed.
3.If your flight is
cancelled because of a force majeure you will be booked on the next
flight- When a flight is cancelled because of something beyond an
airline's control they will book you on the next available flight. This
does not mean the next flight out, but the next one that has space on
it. People who are originally booked on the next flight out are not
bumped because your flight cancelled. If space isn't available on the
next flight you can certainly request to standby and take your chances.
4. Flights hold for people who check in late - Not a chance unless you
own or run the airline. When I worked in reservations, I received at
least 3 or 4 phone calls a week from a passenger in some other city than
where I was located telling me to get them to hold the plane as they
were stuck in traffic. If you are allowed late check in flights don't
hold as luggage can be removed within minutes. So if you check in late,
get yourself to the gate!
5. If your flight cancels you will be booked on the next available
flight regardless of airline - Not so if you are on a low cost airline,
and it is more difficult to get this to happen now that tickets are
usually electronic, and definitely not if a force majeure caused the
cancellation.
6.If an airline goes bankrupt you will be protected on another airline,
or be able to get your money back - Wish this could be true but it
usually isn't. You may or may not get a refund eventually from an
airline that has stopped operating completely. If the airline that went
under had agreements with other airlines then you may be accommodated,
most often on a space-available basis.
7.You are more likely to be upgraded if you ask at check-in or at the
gate - Let's be frank, airline agents are not thrilled when passengers
on a 99 cent ticket come up asking/demanding to be upgraded. For the
major airlines, there is usually a list of candidates to upgrade first
should it be required such as top tier frequent flyers and passengers
who are holding full fare tickets. Sometimes, every so often, if a
flight is full and you volunteered to give up your seat then a much
bigger, better one up front may be yours.
8.It's okay to bring lighters in your carry-on luggage - Say buh-bye to
your Bic if you try this.
9.You are more likely to get bumped up if you check in late - Most
airlines, including the one I work for will bump off the latest checked
in if a flight is full and we can't get volunteers. Some travel
journalists advocate this, because I work for an airline and see what
happens on a more frequent basis I would say this is a very, very bad
strategy for trying to get upgraded.
10. If you make a group booking, with your family, or a travel
companion, you will be seated together - It would be nice if this was
automatically true. If you can book your seat numbers in advance then
things will usually work out, but if not don't panic. The gate agent
will try and get those seats together and you can also ask the flight
attendant to help you.
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