What happens if frequent-flier
plans fly solo?
(Continued)
In the last few months, carriers like
UAL Corp.'s United Airlines, AMR Corp.'s American Airlines and US
Airways Group have said they will look at the pros and cons of spinning
off their frequent-flier programs into a separate company.
Analysts and investors have been
pushing such separations because they say the cash-generating businesses
would garner a richer value in the stock market if viewed apart from the
business of flying people. Many say they are worth more than the
carrier's themselves, though there are several hurdles to such
spin-offs.
If any airlines do float their frequent-flier programs, passengers
should prepare for some changes -- some good and some bad.
On the plus side, an independent mileage program is likely to increase
the number of ways consumers can earn miles. That's because the plan
gets revenue from selling the miles to partners such as airlines,
retailers and credit card companies. These companies, in turn, use the
miles as a marketing lure to get customers to pick their service over a
rival's.
"Expect a lot more partners from a wide range of sectors (retail,
dining, lifestyle, financial services) to be added to the program," said
Alexander Meili, planning director for ICLP, a Zurich-based loyalty
marketing agency.
A big uptick in miles sold, however, carries its own downside for the
traveler that piles up miles. There could be more competition for
already limited frequent-flier seats and class upgrades.
"Because you have so many partners, you'll be able to build up mileage
account much quicker," said Randy Petersen, publisher and editor of
Inside Flyer magazine. "It's good for the average consumer. But it's bad
for the true frequent flier because they are now competing for benefits
and free seats, not just with a few 1000 frequent fliers, but with
hundreds of thousands of global citizens."
At the same time, independent plans are also likely to expand the number
of ways mileage holders can use them, from booking hotel rooms to buying
TVs.
But exchanging miles for other products has never really taken off, says
SmarterTravel's Winship. Customers mostly value their miles for their
ability to get them airborne.
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