Recently, American Airlines
announced plans to remove the galleys in the coach section of its MD-80
aircraft and replace them with four seats by September. And Delta Air Lines
said that by this summer, it would reduce the size of crew rest areas on
Boeing 767s used on European flights. The space will be used for 12
additional seats per aircraft. Other airlines expect to reconfigure their
aircraft to free up space for additional revenue enhancements.
So as the nation's airlines are
looking at redesigning their planes, BizClass asked its readers: What
features would you most like to see your favorite airline add to planes with
the new space?
A majority of readers hoped
the airlines would use the space to create extra legroom. On a recent
10-hour-or-so American Airlines flight from Dallas to Buenos Aires, frequent
traveler Banks Mitchum of Springfield said he was not able to cross his
legs, nor was he able to comfortably view his laptop because the row of
seats in front of him on the Boeing 767 was so close.
"It was, without a doubt, the
most uncomfortable flight I've ever had," Mitchum said. "Flying today is a
real chore by any definition and one to be avoided, if possible. I don't
believe [the airlines are] helping themselves in the long run by making the
passenger more miserable."
But using the space to create
more legroom probably won't happen. American Airlines -- the world's largest
carrier -- removed rows of seats from its aircraft in 2000 as part of its
"More Room Throughout Coach" marketing blitz. At that time, the airline's
seat pitch, or legroom, increased to 34 inches from 32 inches. By 2004, once
American started losing money, it replaced the seats, actually creating less
room throughout coach and returning to the 32-inch industry standard.
Miami law clerk Michael
Kieval had one of the most common suggestions: Add lavatories or expand the
ones currently on the aircraft. Apparently, many airline passengers are
weary of trying to use the restroom in a space the size of a phone booth.
"Why do the physically
challenged or larger-sized travelers need to fold themselves up just to use
the facilities on a flight?" asked consultant Jeff De Cagna of Arlington. "I
don't think the airlines need more seats. They need more service that
returns some measure of passenger dignity to the postmodern experience of
air travel."
Craig Furuta, a Department of
Defense consultant from Woodley Park, suggested adding a shower, especially
for transcontinental or international flights. On flights over the Pacific,
Furuta said airlines should have a sushi bar. Or even a snack bar where
passengers can order the delicacies of the country they are visiting -- he
called it a "culture bar" -- that would eschew the standard airline fare of
potato chips and cookies.
Len Coris, president of
Watermill Financial Group in Tucson, said he'd like to see the space used
for additional seats in the first-class cabin so more passengers could
secure upgrades.
Some of these ideas, airline
industry experts say, are highly unlikely. But some are possible. For
example, last year, American did add extra seats to first-class cabins on
its MD-80s.
"Domestically, everyone is
trying to reach that middle ground where you get revenue and satisfy your
customers," said American spokesman Tim Wagner. "We do survey our customers
continually and have been known to adapt."
Chicago Web site designer
Lynn Randolph said that for long flights, airlines could erect soundproof
partitions and create a small conference room passengers could rent for
meetings or to hold conference calls.
Houston travel-program
consultant J. Grant Caplan would like to see airlines offer an "office in
the sky" where passengers pay to use the Internet and phone. Such an idea
could actually be a cost-saving one for the carriers, as the airlines would
not have to wire an entire aircraft to put phones at each seat.
Retired insurance salesman
Arne Munk Pedersen of Winchester -- who hates flying -- said that in
addition to an Amtrak ticket counter (his preferred method of travel),
airlines could have a vendor selling half-smokes.
If passengers are eventually
allowed to use cell phones -- which seems to be more of a possibility each
year -- the space could be used to create a soundproof area where passengers
could sit and yell away into their phones.
Though some frequent-flier
suggestions for the extra space are exotic, others are much simpler. For
instance: What about vending machines? Capitol Hill government consultant
Sean Fox thought vending machines would give passengers more options for
snacks than the current handouts, and airlines could get a cut of the
profits. But even simple plans could have their drawbacks -- it's likely
that flight attendants would not be fond of having passengers walking back
and forth to the machine to get that Twix bar.