
A Move to Add Still More
Fine Print to Advertised Airfares
(Continued)
But if the large airlines win their lobbying battle to loosen
industry advertising regulations, the proposed changes would give
them leeway to also advertise fares that do not include the entire
amount that the airline would receive. For instance, an airline
could advertise a fare and then add a fuel surcharge, increasing the
overall cost of the ticket.
That could make price comparison more difficult.
"It looks like the airlines are going to get free rein to do
whatever they want," said Henry H. Harteveldt, a travel analyst at
Forrester Research. "Buying an airfare is confusing enough now. This
could make it even more confusing."
Fuel is now the biggest expense at airlines, even ahead of labor
costs. Though it is the most likely candidate to be broken out as a
surcharge, other costs, like insurance, might also get itemized if
the ad rules are loosened.
Passengers have turned out in droves to book their flights through
Internet travel sites that compare airfares. Such shopping, along
with the spread of low-cost airlines, has pushed prices sharply
lower in recent years. Some older airlines with higher costs were
nudged into bankruptcy.
Critics fear looser advertising rules would reduce the transparency
of pricing and thus give traditional airlines more market power to
raise fares. Well-informed buyers are able to drive a harder bargain
in most cases, but opaque pricing favors sellers.
Shopping "would be more difficult and would take much more searching
around," John Herrman, a retired college professor in Libby, Mont.,
said of the proposed relaxing of the rules. "That's because airlines
would doubtlessly make it difficult to determine comparative costs.
"Tabby Stone, a pediatrician in Playa Del Ray, Calif., said of the
Transportation Department, which regulates fare advertising, "If
they allow it, then the government doesn't care about truth in
advertising."
The lobbying battle is essentially shaping up as a fight between
older airlines and everyone else. The older airlines — United
Airlines, American Airlines, Northwest Airlines, Delta Air Lines and
Continental Airlines — are smarting from price competition. The
rest, a coalition of travel agents, individual travelers and
low-cost carriers, like Southwest Airlines and JetBlue Airways, have
made the industry more price competitive.
Southwest sees the proposed changes as a way to blunt
apples-to-apples price comparisons. United says the existing rules
are unnecessary for an industry deregulated nearly 30 years ago.
United would not say how it might change its ads if allowed to.
In comments to the Transportation Department, it appears that most
individuals opposed loosening ad regulations. But experts
nevertheless expect the agency to approve some relaxing of the
rules.
Loosening the rules is all but a done deal, concluded Paul M. Ruden,
senior vice president for legal and industry affairs at the American
Society of Travel Agents. "Why else would this rule be up for
re-evaluation?" he said. "They want to make it more difficult for
people to compare fares." The current rules work fine, Mr. Ruden
added.
Brian Turmail, a Transportation Department spokesman, said that no
decision has been made yet. "We're committed to doing this in a
thorough manner."
The battle over advertising broke into the open last September after
an industry group, the Air Transport Association of America, asked
for permission for its members to advertise fuel surcharges
separately from base air fares. Higher fuel prices were deepening
industry losses and airlines were not having much luck at raising
fares to cover the fuel increases.
The request was turned down because regulation requires any
surcharge set at the discretion of airlines to be included in the
base fare.
But Transportation Secretary Norman Y. Mineta was apparently
sympathetic to the plea of the airlines. He wrote to the association
on Sept. 13 and said he had decided to throw open for potential
change the agency's regulation of airfare advertising. Currently,
airlines can advertise a fare that omits certain government fees and
taxes as long as those charges are also disclosed, enabling
consumers to add them all up and determine a final price.
The Transportation Department is the only agency allowed to regulate
airfare advertising, with the Federal Trade Commission and state
officials pre-empted from accusing an airline of deceptive
advertising. That makes the Transportation Department's rules, and
how they are enforced, all the more crucial.
Mr. Turmail, the Transportation Department spokesman, said that the
aviation enforcement office has 15 lawyers who handle advertising
and a wide range of other work. Without the stricter rules now in
effect, the agency's staff wrote in a public notice inviting comment
on possible rule changes, "enforcement action against abusive
advertising practices is likely to be considerably more costly and
time consuming."
In the notice published on Dec. 14, the department laid out four
options: leave regulation unchanged; tighten the rules so that only
the total price could be advertised; eliminate much of the
regulation and require only that the total price be disclosed before
a purchase is made — potentially requiring any advertisement to
include all elements of a fare so that consumers can add them up;
eliminate the regulation entirely, allowing airlines to do as they
please as long as the ads are not deceptive.
The agency's staff, in the notice, said that current regulations
encourage competition. But it also said that other travel-related
industries, notably car rental and hotels, have more flexibility in
advertising prices with or without taxes, fees and, in some cases,
portions of their own costs.
Moreover, advertisement of some international fares is less
regulated. British Airways, for instance, on its Web site yesterday
offered on its initial flight booking screens a trip New York to
London in mid-March for $159 each way. Further clicking, however,
revealed a total price of $425.20. And that included a fuel
surcharge of $55 each way. The airline, said John Lampl, a
spokesman, has been breaking out a fuel surcharge since 2004.
"Airlines should be treated like everybody else," said Robin
Urbanski, a United spokeswoman. She would not say how United might
advertise differently if the rules change.
Robert W. Kneisley, associate general counsel at Southwest, said:
"I'd hate to think we're aspiring to be just as good as car-rental
outfits. They're maddening."
Southwest is worried, for instance, that a competitor would
advertise a $10 base fare with a $100 fuel surcharge. "If the
industry as a whole engages in mass deception, who knows what we
would have to do to be competitive," he said.
Arthur Sackler, executive director of the Interactive Travel
Services Association, said in a comment to the agency opposing the
changes sought by the big airlines: "Consumers should not need a
calculator to compare fares."
Much of the big airlines' misery, of course, occurred after they
moved to rid themselves of costly travel agents. Airlines started
putting fare information on their Web sites. That allowed easy
comparison shopping. Services like Expedia and Orbitz captured a big
share of ticket sales and further encouraged consumers to shop by
price.
If airline advertisements begin to appear deceptive to consumers,
said Steve Morrison, chairman of the economics department at
Northeastern University, it would only drive more consumers to
services like Expedia and Orbitz. "If that's where you have to go to
get the truth, that would strengthen their hand," he said.
Even if the rules are loosened, Mr. Morrison said, and fares are
advertised less uniformly, the online services will be able to add
up the many price elements and publish a complete fare. "The market
will adjust," he said. "A very few people do most of the traveling.
And we can imagine they're very sophisticated. So it's not going to
fool them."
Source: The New York Times
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